Changing the Face of Restaurant Technology
One of my favorite quotes comes from Teddy Roosevelt: "Do what you can, with what you have, where you are."
It's a simple quote and yet it means so much.
In terms of restaurant operations, I see owners and executives constantly paying tribute to Roosevelt's words,
oftentimes without even knowing it. They create a customer experience grounded in the menus they've created,
the stores they've designed, and the service they provide. Yet there are always ways we, as an industry,
can use today's technology to deliver a customer experience beyond traditional expectation.
View the article on FSR
San Francisco Chronicle
No more "Smith, party of ﬁve, your table is ready." No more bulky
buzzers to carry around.
NoshList, a free iPad application, enables restaurant staff to text diners
on their cell phones when tables are available. The app was released by
the Google Ventures-funded Firespotter Labs, a Bay Area technology
company founded by Craig Walker that's committed to replacing
antiquated infrastructures at large industries.
View the article on San Francisco Chronicle
TechCrunch - NoshList Launch
Firespotter Labs, makers of the food photo-sharing app Nosh (and more recently, the hilarious spoof
app Jotly), is launching its latest creation today called NoshList, a new waitlisting application
for restaurants. The app, designed for the iPad, ties into to the company's consumer-facing Nosh
mobile app, which allows users to rate and review restaurants and dishes from their mobile phones.
View the article on TechCrunch
The worst part about going out for a meal is standing around waiting for your table. NoshList can
make that a little more bearable.
The NoshList app lets restaurants send a text when they can seat you, giving you the freedom to take
a walk or get some air. It's a free app for restaurant owners - and might be one that's worth
mentioning to your favorite host or hostess.
View the article on CBS
Red Robin Rollout
Firespotter Labs announced December 6 that its waitlist app for iPad, NoshList, has been
successfully integrated into all Red Robin International, Inc. company-owned restaurants as part of
a nationwide roll out. A fully featured restaurant waitlist and guest management solution available
for free at www.noshlist.com, NoshList makes it easy for restaurants to efficiently manage their
waitlist and elevate the guest experience.
View the article on FSR
NoshList allows restaurant staff to add, seat, and remove parties using an iPad or iPhone. They can
also enter a customer's contact details and party size so that when the table's ready, that customer
will receive a text or call. The app also calculates each customer's wait time based on party size
and how long they have already been waiting.
View the article on TabAdapt
TechCrunch - 1 million seated in 75 days
NoshList, the new waitlisting application for restaurants out of Firespotter Labs, the makers of the
food photo-sharing app Nosh (and, as you may recall, the awesome SoLoMo spoof app Jotly), is
announcing today that it has now hit 1 million seated since the app's debut in February of this
year. According to company CEO Craig Walker, the fast uptake for the iPad app by those in the
industry has been both rewarding and validating for the team.
View the article on TechCrunch
Last month, I stumbled into Umami Burger, a restaurant here in San Francisco. It was lunchtime on a
weekend and the restaurant was crowded, but the host asked for my mobile phone number and told me
the restaurant would text me when a table was ready.
There's an app for that, it appears, since the host put my number into an iPad. And it worked: About
10 minutes later, while I was out for a walk, the message came in. The app in question: NoshList,
which is leaving closed beta and should be appearing for free in the App Store tonight.
View the article on CNet
It's a familiar scene at any bustling restaurant during the Sunday brunch rush -- the only thing
standing between you and eggs Benedict is an unwieldy waitlist and an overwhelmed hostess who may
not remember your name when a table opens up in an hour.
The backlog of hungry customers and an inefficient table-seating system -- which has traditionally
relied on a hostess yelling "Frank! Party of four!" out the restaurant door -- is enough to try the
patience of the most avid restaurant diner and trip up even the most smoothly run restaurant
View the article on Mercury News
When the restaurant industry used to talk about guest management systems, that typically meant paper waitlists and buzzer devices designed to systematically track potential diners. While these methods were somewhat effective, they were static in their approach and failed to capture key business metrics based on diner loyalty, order history or the amount of in-store dollars spent.
View the article on Restaurant Hospitality
The NoshList wait list app closed out 2013 with more than 22 million diners seated across 5,000 restaurants. The company also finished out the year as one of the first apps available on the Clover POS app marketplace.
View the article on QSR
NoshList has announced a new POS integration for its popular wait list app that will allow restaurant operators to better manage their guest experience. Working with Clover, an all-in-one POS solution with an open platform, NoshList is one of the first apps available on the Clover app marketplace.
The NoshList app on Clover makes it simple for any restaurant owner, operator or general manager to manage their wait list and POS all from one place. The app makes getting started with NoshList a snap, and will automatically pull the merchant’s information into NoshList when signing up. More features using other integration touch points are coming soon.
View the article on HT